Freshworks Appoints Venkat Venkataraman as VP of Product – AI Platform and Strategy
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Freshworks, a global leader in customer engagement software, has made a big step forward in its AI strategy by hiring Venkat Venkataraman as Vice President of Product – AI Platform and Strategy. This new leader, who was announced in early August 2025, is expected to help Freshworks reach its goal of creating AI-powered solutions that make customer experiences better.
Venkat Venkataraman has more than 20 years of experience in AI, engineering, and SaaS. He joins Freshworks. He has held strategic leadership positions at well-known tech companies like RingCentral, Hopin, Nielsen, and IBM, which is very impressive. Venkat’s most recent job was as a Strategic Advisor at ComplexChaos, where he helped with AI-driven technology projects.
Venkat will be in charge of the product vision and roadmap for Freshworks’ suite of AI-driven tools, which includes their most popular products, Freddy Copilot, Freddy Insights, and AI Agents. These solutions use advanced AI to automate workflows, give businesses useful information, and improve customer service. They are meant to help businesses in all fields.
This strategic hire shows that Freshworks is serious about putting AI at the heart of its products to meet the growing demand from customers for smarter, more efficient, and personalised engagement solutions. Freshworks is in a great position to deliver next-generation AI platforms that help businesses grow and innovate around the world, thanks to Venkat Venkataraman’s leadership. AI is changing the way customers interact with businesses.
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