15th ACEF Global Customer Engagement Summit 2026 Unveils Power-Packed Program & Are Now Open For Entries
CE DESK 
ACEF Global Customer Engagement Summit 2026 in Mumbai announces program schedule and panels on AI, experiential marketing, mass media under “Creativity, Technology & Impact”. Awards entries open across 50+ categories.
The ACEF Global Customer Engagement Summit 2026 (Mumbai | 30 April 2026) has officially announced its thought-leadership program, will bring together the brightest minds across marketing, media, technology, and customer experience under the theme:
“Where Creativity, Technology & Impact Converge.”
The summit will explore how bold ideas, intelligent platforms, and data-driven insights are redefining customer engagement across social, digital, mobile, experiential, traditional, and emerging media.
Summit Program Highlights
The one-day summit will feature five curated panel discussions, each aligned with key award categories to deliver actionable insights for brands, agencies, platforms, and media owners.
Panel 1: The Future of Platform-Led Engagement
Theme: How Platforms Are Becoming Experience Engines
Key Topics:
- Social platforms as full-funnel engagement ecosystems
- OTT and online media driving content-first brand relationships
- Apps as always-on customer touchpoints
- Data-driven personalization at scale
Suggested Panelists:
Platform leaders, app product heads, OTT content strategists, digital agency heads
Categories Covered:
Social Media | Apps (Social Media / Mobile App) | Online Media | OTT Platform | Data-Driven Marketing
Panel 2: AI-Powered Engagement & Intelligent Marketing
Theme: From Automation to Emotional Intelligence
Key Topics:
- AI-driven customer journeys across channels
- Predictive personalization in mobile and digital campaigns
- Ethical AI and responsible data usage
- Measuring engagement beyond clicks and impressions
Suggested Panelists:
MarTech leaders, AI solution providers, CRM heads, CX strategists
Categories Covered:
AI-Powered Engagement | Mobile Marketing | Data-Driven Marketing | Online Media
Panel 3: Experiential, Events & Non-Traditional Media
Theme: Creating Memorable Brand Moments Beyond Screens
Key Topics:
- Experiential storytelling that drives participation
- Event-led engagement and hybrid experiences
- Non-traditional media innovations
- Integrating BTL with digital amplification
Suggested Panelists:
Experience designers, event strategists, activation agencies, brand marketers
Categories Covered:
Experiential Marketing | Events | BTL Activities | Non-Traditional Media
Panel 4: The Power of Mass Media & Cultural Influence
Theme: Staying Relevant in High-Impact Traditional Media
Key Topics:
- Storytelling through Television, Cinema, and Radio
- Evolution of OOH into digital and data-enabled formats
- Print & publishing in a premium engagement era
- Building cultural relevance at scale
Suggested Panelists:
Media owners, creative directors, broadcasters, publishing leaders
Categories Covered:
Television | Cinema | Radio | OOH (Traditional / Digital) | Print & Publishing
Panel 5: Trust, Influence & Advocacy
Theme: From Brand Voice to Public Belief
Key Topics:
- PR as a strategic engagement driver
- Purpose-led campaigns and social messaging
- Word-of-mouth and community-driven growth
- Rewards and incentives that build long-term loyalty
Suggested Panelists:
PR leaders, CSR heads, brand custodians, loyalty specialists
Categories Covered:
Public Relations (PR) | Most Admired Social Message | Word of Mouth Marketing | Rewards & Incentives | Retail Touch Points & Merchandising
Closing Keynote
“The New Currency of Customer Engagement: Trust, Technology & Transparency”
Awards Entries Now Open
Alongside the summit, the Global Customer Engagement Awards 2026 invite brands, agencies, media houses, and platforms to submit their most impactful campaigns across 21+ main categories, celebrating excellence in creativity, innovation, purpose, and measurable engagement.
Why Enter:
- Global recognition by an expert jury
- Benchmark your work against industry leaders
- Showcase innovation across platforms and touchpoints
- Strengthen brand and agency credibility
Campaign owners, agencies, media platforms, and technology providers are encouraged to attend the summit, learn from industry leaders, and submit their best work for the awards.
Where ideas inspire, technology empowers, and impact is celebrated — the Global Customer Engagement Summit & Awards 2026 is where the industry comes together.
For more details: www.globalcustomerengagement.com
Email: contact@globalcustomerengagement.com
Call: +91 9870292834 (Agnel Dsouza) | +91 9029991254 (Tarun Wilson)
