Jury Spotlight: Sujay Ray, Head- CX, Content and Advocacy, L’Oréal India

Sujay Ray joins 15th ACEF Global Customer Engagement Awards jury, applying expertise in brand transformation, data storytelling, and customer journey orchestration to evaluate impactful campaigns.

If customer engagement is the art of turning audiences into advocates, then Sujay Ray is one of its most articulate practitioners — someone who sees engagement not as a tactic, but as a strategic mindset that reshapes how brands operate and grow.

Sujay doesn’t just build campaigns. He architects customer-centric ecosystems — weaving human insight, narrative intelligence, and performance thinking into solutions that move both people and business metrics. His work reflects a curious blend of empathy and analytics, where brand purpose and customer behavior intersect to create experiences that feel meaningful and measurable.

Across his career, Sujay has navigated the evolving intersections of:

• Strategic brand transformation
• Data-informed storytelling
• Integrated digital experiences
• Customer journey orchestration

His approach reframes engagement from being about reach to being about resonance — where each interaction contributes to a cohesive, evolving customer narrative.

As a jury member for the 15th edition of the ACEF Global Customer Engagement Awards, Sujay will bring a 360-degree lens to evaluating work — one that rewards depth of insight, clarity of intent, and evidence of real impact on customer behavior.

The Global Customer Engagement Awards — taking place on 30 April 2026 in Mumbai — celebrate innovation across Television, Print, Radio, Mobile, Social Media, Cinema, OOH, PR, and emerging digital mediums, with a global jury benchmarking the best customer engagement work worldwide.

With leaders like Sujay Ray on the panel, the Awards spotlight what engagement ought to be: strategic, human, and measurable — not just memorable.

 About the Event:

The Global Customer Engagement Awards recognise organisations, agencies, and professionals shaping the future of customer-centric marketing — where creativity, technology, and measurable impact converge.