15th ACEF Global Customer Engagement Summit & Awards 2026 Concludes Successfully in Mumbai
CE DESK Mumbai, India – The 15th edition of the ACEF Global Customer Engagement Summit & Awards 2026 concluded on a high note on April 30, 2026, at The Westin Mumbai Garden City, bringing together some of the most influential voices in marketing, customer experience, media, and digital innovation.
The prestigious platform, hosted by the Asian Customer Engagement Forum (ACEF), witnessed participation from leading brands, agencies, and organizations showcasing their customer engagement campaigns and activities executed across India, Sri Lanka, Nepal, Dubai, Malaysia, and Africa, reinforcing its position as one of the most credible and globally diverse forums celebrating excellence in customer engagement.
A Benchmark for Excellence and Credibility
With over 515 entries received, this year’s awards showcased the evolving landscape of customer engagement driven by creativity, data, technology, and measurable impact.
The evaluation process was conducted by an esteemed global jury panel comprising senior leaders from leading organizations including Nuvama, Adobe, Kellanova, SDB Bank, Zigma8 (Dubai), Connect Network Inc., and global independent consultants. The jury unanimously recognized the process as transparent, structured, and aligned with global standards.
As highlighted by jury members, the evaluation framework built on Concept, Execution, and Impact – ensured that campaigns were assessed holistically, balancing creativity with strategic depth and real-world business outcomes.
Insightful Summit Conversations
The summit featured thought-provoking discussions and leadership perspectives on the future of customer engagement. A key highlight was the panel discussion on “Engagement as the New Growth Currency,” moderated by Kaushik Chakravorty, with industry leaders from Radio City and Bhopuwala Creative Solutions, and the creator ecosystem sharing insights on evolving consumer behaviour and engagement strategies.
The keynote address by Zahir Mirza, Director, Board, Sir J. J. School of Art, Architecture and Design University, provided a compelling perspective on “Engaging with the Next – What it Takes to Keep Up with the New,” emphasizing the importance of innovation, adaptability, and creative thinking in a rapidly changing landscape.
A Truly Global Platform for Customer Engagement
One of the defining aspects of this year’s edition was its international participation, reinforcing ACEF’s role in connecting global marketing ecosystems. Jury members noted the value of observing how engagement strategies vary across geographies while delivering measurable commercial effectiveness.
Grand Recognition and Industry Celebration
The evening culminated in the Grand Prix Awards and Individual Excellence Honours, celebrating leaders and campaigns that have set new benchmarks in the industry.
The awards ceremony honoured outstanding work across a wide spectrum of categories including AI-Powered Engagement, Data-Driven Marketing, Experiential Marketing, Media, Digital Platforms, Public Relations, Retail, and Social Impact.
The standout winners:
Individual Excellence Honor
- Apprentice Jockey of the Year – RJ Krutika – (BIG FM) Pan India
- Apprentice Jockey of the Year – RJ Apoorva – (BIG FM) Delhi
- RJ of the Year (Metro) – Annu Kapoor
- RJ of the Year (Metro) – RJ Khurafati Nitin – (BIG FM) Delhi
- RJ of the Year (Non-Metro) – Annu Kapoor
- RJ of the Year (Non-Metro) – RJ Rani (BIG FM)
- Celebrity Jockey of the Year – Bobby Deol – Super Duper Dhamaka
- Celebrity Jockey of the Year – Annu Kapoor – Suhaana Safar
- Influencer Excellence – RJ Krutika – (BIG FM) Pan India
- Outdoor Media Professional of the Year – Aditya Goel from Connect Network Inc.
- Podcast Professional of the year – Abhishek Sharma – Bhopuwala Creative Solutions
- PR Professional of the Year (from Sri Lanka) – Thanzyl Thajudeen, Managing Director of Mark and Comm (Pvt) Ltd
- Real Estate Influencer of the Year – Venus Jain from Bhopuwala Creative Solutions
- RJ of the Year – Regional Language – RJ Saretheran – (BIG FM) Chennai
- RJ of the Year – Regional Language – RJ Megha – (BIG FM) Gujarat
- Best Voice Over – Abhishek Sharma, founder of Bhopuwala Creative Solutions
Grand Prix Awards
- OOH Agency of the Year – Posterscope India
- Most Admired Radio Station for Customer Engagement – BIG FM
- PR Agency of the Year – Mark and Comm (Pvt) Ltd (Sri Lanka)
- PR Agency of the year – V-Chitra Pvt. Ltd (NEPAL)
- BTL Agency for Customer Engagement – Mindshaft Media
- Creative agency of the year – V-Chitra Pvt. Ltd. (Nepal)
- Customer Engagement Team of the Year – Pan Asia Banking Corporation PLC (Sri Lanka)
- Influencer marketing agency of the year – V-Chitra Pvt. Ltd. (Nepal)
- Podcast Agency of the Year – Earshot Digimedia
- Podcast of the Year – The Bhopuwala Show
The diversity of winning campaigns reflected how brands are adapting engagement strategies across markets, combining local cultural insights with global innovation standards.
The event concluded with high-value networking over dinner and drinks, fostering meaningful conversations and collaborations among industry leaders, marketers, and innovators.
Shaping the Future of Engagement
As brands continue to compete on experience, personalization, and technology-driven engagement, the ACEF Global Customer Engagement Summit & Awards remains a definitive platform driving the future of marketing and customer experience in Asia and beyond.
About ACEF
The Asian Customer Engagement Forum (ACEF) is a leading industry platform dedicated to recognizing excellence in customer engagement, marketing, and brand communication across Asia and emerging markets.
For more information, visit: www.globalcustomerengagement.com
Media Contact
Agnel Dsouza
Project Director
agnel@globalcustomerengagement.com
+91 9870292834
