Strategy Meets Innovation: The Future of Customer Engagement
The 14th Global Customer Engagement Summit & Awards, scheduled for April 30, 2025, at Sahara Star, Mumbai, is a blueprint for strategic brand leadership in the evolving customer engagement landscape. Bringing together marketing leaders, brand custodians, and CX architects, the summit will explore strategic frameworks, content systems, and innovation models reshaping engagement across the Asian Regions.
Global Thought Leaders & Industry Experts
The summit features insights from global marketing visionaries, including:
Sergio Spaccavento (Italy) – Exploring AI-driven creativity and the future of artificial intelligence in marketing.
Amitha Amarasinghe (Sri Lanka) – Unveiling how AI-powered conversational marketing enhances engagement and maximizes ROI.
Marketing Leadership Across Sectors
Panel discussions will feature industry leaders such as:
Preeti S. (CEO, ZtoA Marketing Solutions)
Sharmila Sandeep (General Manager Marketing, Murugappa Group)
Ritu Gupta (Former Director Marketing, Dell Technologies)
More to join…..
Moderated by Fabian Trevor Cowan (Chief Growth Officer, Ideacafe.Agency), the discussions will go beyond campaigns, delving into brand systems, structural marketing strategies, and execution at scale.
Recognizing Excellence in Customer Engagement
With over 560 entries across marketing verticals, the awards honor executional excellence and long-term impact.
The distinguished jury includes (From India, Sri Lanka, Thailand, Bangladesh, Dubai, Italy)
Amit Gujral - Business and Industry Leader
Balaji Vaidyanathan - Franklin Templeton (UAE)
Dr. Mir Damoon Mir - ZIGMA8 FZLLC (Dubai)
Habib Rahman - Habson Communication (Bangladesh)
Hetal Shah - Shriram Finance
Jan Harling - Virtus Asia (Thailand)
Jaydev Sarkar - Marico India Limited
Kaustubh Pawar - DSP Mutual Fund
Malvika Khatri - Roy Kapur Films
Mashfique Khalid - LIE TO EYE (Bangladesh)
Neelima Burra - LUMINOUS POWER TECHNOLOGIES PVT. LTD.
Neha Chandok - Graviss Good Foods – India and GCC
Neha Khullar - Kenstar
Nilmani Gunaratne - TC (The Consultancy) – (Sri Lanka)
Preeti S. - ZtoA Marketing Solutions Pvt. Ltd.
Ritu Gupta - Marketing Consultant & Advisor
Ruchita Jain - Max Life Insurance Company Limited
Sergio Spaccavento - Creative Director And Author (Italy)
Sharmila Sandeep - Murugappa Group- CG (Consumer Durables Business)
Shubham Shukla - Ghodawat Consumer
Shuvadip Banerjee - ITC Ltd.
Sonal Shrivastava - Kenstar
Subhobroto Chakraborty - TheDigitalFellow
Suman Pal - Wipro Consumer Care & Lighting
Vikas Gupta - HPCL
Their evaluation goes beyond creativity, assessing brand positioning, audience engagement, data-driven execution, and automation strategies.
What Jury have to Say:
• Suman Pal from Wipro Consumer Care & Lighting)
Judging the ACEF entries provided a profound understanding and a genuine sense of pride in the exceptional work our industry produces. It transcended mere evaluation, becoming an exercise in appreciating the compelling narratives and masterful storytelling woven into each submission. The strategic depth, creative brilliance, and demonstrable results displayed by our media partners were truly inspiring. This experience compelled me to critically assess industry work, articulate its value, and judge it with renewed insight. The ACEF's meticulous organization of the entire process further enhanced the experience. Regardless of the final decisions, this journey has been an invaluable learning opportunity, deepening my understanding of effective customer engagement strategies."
• Sharmila Sandeep from Murugappa Group- CG (Consumer Durables Business)
Being a jury member for some of the most creative advertisements has been an enlightening experience! It was inspiring to witness how brands are leveraging a 360-degree marketing approach, seamlessly integrating multiple consumer touchpoints to create impactful narratives.
From innovative storytelling to strategic consumer engagement, each campaign showcased the power of creativity in shaping brand experiences. The way different channels were effectively utilized to connect with audiences was a true learning experience.
Kudos to the brilliant minds behind these campaigns!
A Platform for Decision-Makers
The summit is designed for CMOs, Business Unit Heads, and Transformation Leaders, providing actionable insights that extend beyond the event. Not just a showcase, but a working summit, it offers scalable models, strategic frameworks, and deep industry conversations that will shape the future of customer engagement.
Date: April 30, 2025
Venue: Sahara Star, Mumbai
To register: www.globalcustomerengagement.com
Contact: +91 9870292834
Email: agnel@globalcustomerengagement.com
Glimpses of Past Events: https://www.youtube.com/c/ACEFstories